Senior Operation Officer (Group Customer Services Centre)

Full-time

Posted 

Technical Skills

  • Accountancy
  • Business Analytics
  • Cash Management
  • Internet Banking
  • Relationship Management

Job Description

Senior Operation Officer (Group Customer Services Centre)

Location: Hong Kong

Responsibilities:

  • Serve as a dedicated customer contact point to deliver and drive quality cash management services according to segmented services model
  • Process the account maintenance of Corporate Banking Services Online and the operation of cash management products
  • Responsible for implementation and refinement of cash management projects, formulation of workflows, continuous monitoring and enhancement of services quality
  • Deliver tailor-made and one-stop quality services by closely following up client’s needs, conducting case investigation and system testing
  • Work as a team player with product specialist and relationship manager to conduct client visits and business analysis, review product and services mix in order to achieve revenue growth

Requirements:

  • Diploma holder or above
  • At least 2-year solid working experience in banking industry, including 1 year  related to cash management, corporate internet banking, remittance, account opening and maintenance
  • Good knowledge in accounting
  • Good analytical and numerical skills
  • Good command of both spoken and written English and Chinese. Mandarin is an advantage.
Employment TypeFull-time
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Bank of ChinaInvestment Banking and Brokerage

24/F Bank of China Tower 1 Garden Road Hong Kong

directions_walk10 mins walk from Admiralty Station