Senior Operation Manager (Customer Due Diligence)

Intermediate (3-6 years)


Technical Skills

  • Anti Money Laundering (AML)
  • Compliance
  • Corporate Communications
  • Economics
  • Marketing
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Operational Risk
  • Process Improvement
  • Project Management

Job Description

Senior Operation Manager (Customer Due Diligence)

Location: Hong Kong


  • Perform regular review of end-to-end processes, and identify areas for improvement to ensure and control potential risks of frontline units;
  • Ensure AML compliance level with local rules and regulations as well as keeping abreast of company policies;
  • Develop a mechanism to ensure that customer data is updated in a timely manner as well as compliance with the Bank's policies, related banking ordinances, and other regulatory requirements
  • Provide advisory support on procedural issues on retail banking business
  • Establish and enhance policies and procedures in respect of retail banking business to ensure full compliance with external regulatory requirements, internal bank policies and operational risk control
  • Liaise and collaborate with different business units to complete the project/other work assigned by the management.
  • Manage and coordinate the ad hoc projects or emergence incident.


  • University graduate in Business Administration, Economics, Finance, Marketing or other related discipline;
  • Minimum 5 years' retail banking experience in procedure formulation, process improvement or project management, preferably in AML / compliance related exposure ;
  • Strong understanding on retail banking operations with knowledge of banking environment and regulatory requirements in Hong Kong
  • Self-motivation with excellent interpersonal, communications and presentation skills;
  • Good command of both verbal and written English and Chinese
  • Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing


Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
LanguageEnglish, Cantonese
Bank of ChinaInvestment Banking and Brokerage

24/F Bank of China Tower 1 Garden Road Hong Kong

directions_walk10 mins walk from Admiralty Station