Senior Operation Manager (Business System & Procedure Management Division)

Intermediate (3-6 years)


Technical Skills

  • Anti Money Laundering (AML)
  • Compliance
  • Corporate Communications
  • Customer Service
  • Economics
  • Marketing
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Operational Risk
  • Project Management

Job Description

Senior Operation Manager (Business System & Procedure Management Division)

Location: Hong Kong


  • Establish and enhance policies and procedures in respect of retail banking business to ensure full compliance with external regulatory requirements, internal bank policies and operational risk control;
  • Ensure AML compliance level with local rules and regulations as well as keeping abreast of the Bank's policies
  • Perform regular review of end-to-end processes and identify areas for enhancement to ensure operational efficiency and effectiveness as well as quality customer experience;
  • Liaise and collaborate with different business units to design, review and unify the operation and system workflow and ensure the consistency in customer experience;
  • Formulate, drive and implement process enhancement initiatives to improve operational efficiency and effectiveness;
  • Provide advisory support on procedural issues of retail banking business


  • University graduate in Business Administration, Economics, Finance, Marketing or other related discipline;
  • Minimum 5 years' retail banking experience in procedure formulation, process enhancement or project management, preferably with control and compliance related exposure ;
  • Strong understanding on retail banking operations with knowledge of industrial's regulatory requirements in Hong Kong
  • Self-motivation with excellent interpersonal, communications and presentation skills;
  • Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing
  • Fluency in both written and spoken English & Mandarin.
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Bank of ChinaInvestment Banking and Brokerage

24/F Bank of China Tower 1 Garden Road Hong Kong

directions_walk10 mins walk from Admiralty Station