Bank of China

Senior Manager, Service Management (Digital Banking)

Bank of China
Full Time
Intermediate (3-6 years)
English, Cantonese, Mandarin (Putonghua)

Job Description

Senior Manager, Service Management (Digital Banking)


  • Ensure all e-channel services are provided satisfactorily and in accordance with statutory as well as regulatory requirements
  • Take care of vendor management & contact issues with IT and product managers on various online services providers for Digital Banking services to safeguard e-channel service level, security and contingency issues
  • Monitor daily service performance, formulates preventive measures and capacity plans
  • Provide timely and relevant management information for incidents in electronic platforms
  • Coordinate with relevant parties to formulate initiatives for the disaster recovery and contingency issues
  • Coordinate dual diligence and self-assessment on e-channel new initiatives with project team to ensure compliance to regulatory requirements and bank standards
  • Look after the e-channel security measures to protect Bank and customer interest
  • Handle risk and compliance review and annual audit of e-channels
  • Provide second line of support to front-line and regularly update Digital Banking service guidelines and FAQ
  • Organize internal user training
  • Participate in formulation of customer satisfaction survey


  • Degree with major in Business Administration, Computer Studies, Information Technology or Banking

  • At least 5 years relevant working experience in e-Commerce, Project Management or Risk Analysis, of which 5 years’ experience must be hands-on banking or financial industry.  Digital banking experience will be strongly desired

  • Sound knowledge on contingency planning, e-channel security and fraud monitoring

  • Previous exposure to fraud monitoring implementation is an added advantage

  • Self-motivated, creative, excellent problem solving skill

  • Able to work under pressure and be flexible

  • Excellent interpersonal and communications skills with good command of English and Chinese in both spoken and written. Mandarin preferred

  • Managerial skills to lead a team of several applications

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates. Interested parties, please submit your application online. For details, please visit our website “”

Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

Technical Skills

  • Audit
  • Compliance
  • Corporate Communications
  • Disaster Recovery Planning
  • e-commerce
  • Project Management
  • Risk Analysis
  • Surveying
  • Training