Senior Customer Services Officer (Group Customer Services Centre)

Intermediate (3-6 years)


Technical Skills

  • Customer Service
  • Internet Banking
  • Sales

Job Description

Senior Customer Services Officer (Group Customer Services Centre)

Location: Hong Kong


  • Provide after-sales services to the bank's high net worth corporate and FI customers
  • Handle customers enquiries and requests in relating to banking products or services from different channels
  • Offer prompt, competent and quality customer services and provide prompt solutions to customer
  • Address customer feedback/ complaints professionally


  • Diploma or above
  • At least 3 year solid working experience in banking industry related to cash management, corporate internet banking, remittance, account opening and maintenance
  • Excellent interpersonal and communication skills
  • Excellent analytical and numerical skills
  • Good command of both spoken and written English and Chinese. Putonghua is an advantage
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelHigher Diploma / Associate Degree
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Bank of ChinaInvestment Banking and Brokerage

24/F Bank of China Tower 1 Garden Road Hong Kong

directions_walk10 mins walk from Admiralty Station