Senior Customer Service Officer

Intermediate (3-6 years)

Technical Skills

  • Customer Service
  • Internet Banking
  • Sales

Job Description

Senior Customer Service Officer


  • Provide after-sales services to the bank’s high net worth corporate and FI customers
  • Handle customers enquiries and requests in relating to banking products or services from different channels
  • Offer prompt, competent and quality customer services and provide prompt solutions to customer
  • Address customer feedback/ complaints professionally


  • Diploma or above
  • At least 3 year solid working experience in banking industry related to cash management, corporate internet banking, remittance, account opening and maintenance
  • Excellent interpersonal and communication skills
  • Excellent analytical and numerical skills
  • Good command of both spoken and written English and Chinese. Putonghua is an advantage

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates. Interested parties, please submit your application online. For details, please visit our website “”

Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelUpper Secondary / Diploma
LanguageEnglish, Cantonese
Bank of ChinaInvestment Banking and Brokerage

24/F Bank of China Tower 1 Garden Road Hong Kong

directions_walk10 mins walk from Admiralty Station