Senior Customer Service Manager / Customer Service Manager (Corporate Client)

Full-time
Senior (6-10 years)

Posted 

Technical Skills

  • Analytics
  • Cash Management
  • Compliance
  • Customer Service
  • Internet Banking
  • Microsoft Excel
  • Sales
  • Six Sigma

Job Description

Senior Customer Service Manager / Customer Service Manager (Corporate Client)

Location: Hong Kong

Responsibilities:

  • Serve as a dedicated customer contact point to deliver quality end to end after-sales services to the bank's high net worth corporate and FI customers
  • Deliver tailor-made and one-stop quality services by closely following up client's needs, conducting case investigation and system testing
  • Serve as a client advocate to drive internal departments to deliver the best in class services to clients
  • Responsible for implementation and refinement of different professional banking services, formulation of workflows, continuous monitoring and enhancement of services quality and pledges
  • Conduct regular services  calls / service reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities
  • Work as a team with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth
  • Ensure compliance of the Bank's policies, related banking ordinances, and other statutory and regulatory requirements

Requirements:

  • Degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification
  • At least 8 years of solid corporate client service / relationship management experience in banking industry in which 5 years of the above experience relate to cash management, remittance, corporate internet banking, account opening and maintenance
  • Previous experience in management role or multi banking operations functions is an advantage
  • Excellent interpersonal and communication skills
  • Excellent analytical and numerical skills
  • Proficiency in Microsoft Office; possessing knowledge of Excel Macro is an advantage
  • Good command of both spoken and written Chinese and English. Putonghua is an advantage (Candidate with less experience will be considered for Customer Service Manager.)
Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelBachelor
QualificationSix Sigma Green Belt (SSGBP)
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Bank of ChinaInvestment Banking and Brokerage

24/F Bank of China Tower 1 Garden Road Hong Kong

directions_walk10 mins walk from Admiralty Station