Operation Manager (Policies, Procedures and Delivery)

Intermediate (3-6 years)


Technical Skills

  • Anti Money Laundering (AML)
  • Compliance
  • Corporate Communications
  • Customer Service
  • Economics
  • Marketing
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Operational Risk
  • Process Improvement
  • Project Management

Job Description

Operation Manager (Policies, Procedures and Delivery)

Location: Hong Kong


  • Establish and enhance policies and procedures in respect of retail banking business to ensure full compliance with external regulatory requirements, internal bank policies and operational risk control;
  • Ensure AML compliance level with local rules and regulations as well as keeping abreast of company policies;
  • Perform regular review of end-to-end processes and identify areas for improvement to ensure quality customer experience;
  • Liaise and collaborate with different business units to design, review and unify the operation and system workflow to ensure the consistency in customer experience;
  • Formulate, drive and implement process enhancement initiatives to improve operational efficiency and effectiveness;
  • Monitor the operations to ensure efficiency as well as compliance with the Bank's policies, related banking ordinances, and other regulatory requirements;
  • Provide advisory support on procedural issues on retail banking business;
  • Monitor and support on centralized processing of AML related customer reviews;
  • Ad hoc projects


  • University graduate in Business Administration, Economics, Finance, Marketing or other related discipline;
  • Minimum 3 years' retail banking experience in procedure formulation, process improvement or project management, preferably in AML / compliance related exposure ;
  • Strong understanding on retail banking operations with knowledge of banking environment and regulatory requirements in Hong Kong
  • Self-motivation with excellent interpersonal, communications and presentation skills;
  • Proficiency in spoken and written Cantonese, English and ideally Mandarin.
  • Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Bank of ChinaInvestment Banking and Brokerage

24/F Bank of China Tower 1 Garden Road Hong Kong

directions_walk10 mins walk from Admiralty Station