Operation Manager (Group Customer Services Centre)

Full-time

Technical Skills

  • Business Analytics
  • Cash Management
  • Microsoft Excel
  • Relationship Management
  • Six Sigma

Job Description

Operation Manager (Group Customer Services Centre)

Location: Hong Kong

Responsibilities

  • Serve as a dedicated customer contact point to deliver and drive quality cash management services according to segmented services model
  • Process the account maintenance of Corporate Banking Services Online and the operation of cash management products
  • Responsible for implementation and refinement of cash management projects, formulation of workflows, continuous monitoring and enhancement of services quality
  • Deliver tailor-made and one-stop quality services by closely following up client’s needs, conducting case investigation and system testing
  • Work as a team player with product specialist and relationship manager to conduct client visits and business analysis, review product and services mix in order to achieve revenue growth

Requirements

  • Degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification
  • At least 5-year working experience in corporate banking or cash management services
  • Familiar with cash management related products and platforms
  • Excellent interpersonal and communication skills.
  • Excellent analytical and numerical skills.
  • Proficient in Microsoft Office including Excel Macro
  • Good command of both spoken and written English and Chinese. Mandarin is an advantage
  • Working Hour: Monday to Friday 3:00 p.m. – 00:00 a.m.
Employment TypeFull-time
Education LevelBachelor
QualificationSix Sigma Green Belt (SSGBP)
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Bank of ChinaInvestment Banking and Brokerage

24/F Bank of China Tower 1 Garden Road Hong Kong

directions_walk10 mins walk from Admiralty Station