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Customer Services Officer

Full-time

Posted 

Technical Skills

  • Anti Money Laundering (AML)
  • Compliance
  • Customer Service
  • Sales

Job Description

Customer Services Officer

Location: Hong Kong

Responsibilities:

  • Champion the one-stop personal banking services at branches
  • Deliver quality customer services through counter transactions
  • Identify existing and prospective customers’ needs of financial services, including both products and services
  • Grasp opportunities to cross-sell appropriately
  • Ensure compliance requirements are strictly observed and followed, contribute as part of the Bank's bigger anti-money laundry (AML) team
  • Support back-end branch operations

Requirements

  • Secondary School graduate or above
  • Possesses customer servicing experiences, candidates with previous bank counter servicing experiences a definite advantage
  • Strong sense of result orientation
  • Strong in delivering quality services to diverse customer types
  • Outgoing, proactive and with strong eagerness to learn
  • Strong communication skills and attention to details
  • Proficiency in English and Cantonese as well as fluency in Putonghua

 

Employment TypeFull-time
Education LevelNon-specified
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Bank of ChinaInvestment Banking and Brokerage

24/F Bank of China Tower 1 Garden Road Hong Kong

directions_walk10 mins walk from Admiralty Station