Customer Services Manager (Corporate Service Optimization Centre)

Intermediate (3-6 years)


Technical Skills

  • Anti Money Laundering (AML)
  • Compliance
  • Corporate Communications
  • Due Diligence
  • Know Your Customer (KYC)
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word

Job Description

Customer Services Manager (Corporate Service Optimization Centre)

Location: Hong Kong


  • Implement and conduct KYC due diligence process for on-boarding customers as well as provide periodical and ad-hoc review.
  • Monitor and manage AML/CFT risk of the bank, and report to seniors.
  • Analyze relevant AML/CFT cases, and provide reports and alert.
  • Data and information collection from both internal and industry, and provide recommendations.
  • Cooperate with front-line and bank-end units to handle relevant AML projects.
  • Provide compliance related trainings to relevant staffs.
  • Perform other duties assigned by supervisors.


  • University degree or above and have AML/CFT professional qualification prefer.
  • At least 3-5 years working experience in banking or financial industry, particular in compliance, corporate banking or correspondent banking business area.
  • Good analytical skill.
  • Good problem solving technique.
  • Excellent interpersonal and communications skills, and to be a good team player with strong data and information sense.
  • Self-motivated, proactive and responsibility.
  • Sound knowledge of Banking Products.
  • Good writing and reporting skill.
  • Proficient in computer applications, such as MS Word, Excel, PowerPoint and Chinese Word Processing.
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
LanguageEnglish, Cantonese
Bank of ChinaInvestment Banking and Brokerage

24/F Bank of China Tower 1 Garden Road Hong Kong

directions_walk10 mins walk from Admiralty Station