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Business Strategy Officer (Contact Centre)



Technical Skills

  • CRM
  • Facilities Management
  • Resource Management
  • Statistics
  • Training

Job Description

Business Strategy Officer (Contact Centre)

Location: Hong Kong


  • Assist project managers of Contact Centre to execute various projects, organizing various team activities and training.
  • Prepare business report through quantitative and qualitative analysis for management to improve and monitor the overall performance. Benchmark service performance with market practices.
  • Support service quality monitoring of calls, chat as well as other media and provide advice on improvement measures
  • Support the work on facilities management, system development and maintenance, administration and resource management


  • Degree or above.
  • At least 1 years working experience in bank industry or working experience with exposure in Contact Centre environment.
  • Strong knowledge on the contat centre technologies and operational systems eg. CRM application/ IVRS preferred.
  • Strong knowledge on information technology or statistics preferred.
  • Be self-motivated, energetic, creative and enthusiastic for new challenges.
  • Excellent communication and presentation skills with good command of English and Chinese in both spoken and written; fluency in Putonghua is a must.
Employment TypeFull-time
Education LevelNon-specified
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Bank of ChinaInvestment Banking and Brokerage

24/F Bank of China Tower 1 Garden Road Hong Kong

directions_walk10 mins walk from Admiralty Station