Bank of China

Business Strategy Officer (Call Centre)

Bank of China
Full Time
Junior (less than 3 years)
Bachelor
English, Cantonese

Job Description

Business Strategy Officer (Call Centre)



Responsibilities:

  • Assist in planning and carrying out various projects, organizing various team activities and training
  • Prepare business reports through quantitative and qualitative analysis
  • Support monitoring quality of calls and management of service quality. Provide advice on performance improvement measures
  • Support the work on facilities maintenance and resource management
  • Assist in the management of call centre systems and phonebanking services

Requirements:

  • Degree or above with at least one year relevant experience in Call Centre or financial industry
  • Familiar with statistical and information technology will be preferable
  • Excellent communications and presentation skills with good command of English and Chinese in both spoken and written. Fluent in Putonghua.
  • Be self-motivated, energetic, creative and enthusiastic for new challenges.
  • Proficient in MS Office application and Chinese input method

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates. Interested parties, please submit your application online. For details, please visit our website “http://www.bochk.com

Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.


Technical Skills

  • Corporate Communications
  • Training