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Business Strategy Manager - Productivity and Development (Contact Center)

Bank of China

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Business Strategy Manager - Productivity and Development (Contact Center)

Full-time
Intermediate (3-6 years)

Posted 

Technical Skills

  • Accountancy
  • Business Development
  • Business Strategy
  • Compliance
  • Corporate Communications
  • Data Mining
  • Economics
  • Microsoft Excel
  • Microsoft Powerpoint
  • Project Management
  • Project Planning
  • Quality Assurance
  • Sales

Job Description

Business Strategy Manager - Productivity and Development (Contact Center)

Location: Hong Kong

Responsibilities

  • Rationalize sales and service model as well as business strategy of Contact Center in relation to the bank strategy and objective, including the business development plans, productivity enhancement, sales efficiency, quality assurance, etc,  
  • Manage and monitor the dash board of the contact centre to fully comprehend the sales and service performance to ensure efficient operations within the determined risk level and adhere to compliance standard
  • Compile policies and control procedures to ensure that all practice and projects are in compliance with internal guidelines and external regulations
  • Monitor the project plans to ensure smooth implementation of projects
  • Benchmark the competitor development and advice the best market practice for continuous improvement to the Call Centre management

Requirements

  • Degree holder with major in Business Administration, Economics, Accounting or a related discipline
  • 3 – 5 years of personal banking and/or Contact Center experience.
  • Experience in productivity management, sales and service management or quality assurance is an advantage
  • Self-motivated with good analytical and project management skills. Able to work independently under pressure.
  • Good written communications and oral presentation skills
  • Good command of English and Chinese in both spoken and written, including Putonghua
  • Well-versed in MS Office, including Excel and PowerPoint; Skills in data mining is an asset
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)
Bank of ChinaInvestment Banking and Brokerage

24/F Bank of China Tower 1 Garden Road Hong Kong

directions_walk10 mins walk from Admiralty Station