Senior Technical Development Manager

Full Time
Lead (more than 10 years)

Job Description

Senior Technical Development Manager

Location: Hong Kong

Job Purpose

To formulate, review and implement policies and procedures within the AXA Underwriting & Claims Philosophy. In doing so, to develop training and quality framework to ensure capability and quality standards are maintained across the Underwriting and claims functions, and implementing support and corrective action where required.   

Key Accountabilities:

·            Ensure appropriate understanding of underwriting strategies and guidelines;

·            Oversee the compilation and delivery of Underwriting and claims dashboard;

·            Complete analysis of key claim data to identify root causes of loss ratio deterioration, trends and issues in the portfolio and initiate appropriate feedback to relevant parties;

·            Work closely with actuarial and product team in product pricing review exercise and raise trends and issues for further management action;

·            Provide advice and underwriting approach on product reviews and development  

·            Provide input to product development to ensure existing issues or potential issues affecting claims experience are communicated and addressed;

·            Provide proactive support to underwriting and claims management team to assist in fraud detection, cost containment  and training and development initiatives;

·            Develop and implement underwriting & claims guidelines and strategies

Conducting quality reviews or coordination review with third party provider



   University Graduate – in business, insurance, legal, medical or accounting. Completion or working towards   Fellow, Life Management Institute (FLMI), Fellow, Academy of Life Underwriting (FALU) or ANZIFF qualifications

        Underwriting and/or Claims experience of at least 10 years

        Strong analytical and problem solving skills: data analysis, decision-making

        Strong interpersonal skills: ability to influence others, communicate goals and strategies effectively, demonstrate flexibility and active listening

        Self-motivated,enthusiastic and outcome focused

        Medical – understanding of medical terminology; use of reinsurance manuals and medical references, and the impact of the medical risk on various types of cover

         Detailed knowledge of product, including definitions, features and benefits

         Knowledge and understanding of relevant legislation and codes of practice

         Project management or participation experience

Training experience


Professional Qualifications

  • Fellow, Life Management Institute (FLMI)
  • Fellow, ANZIIF

Technical Skills

  • Data Analysis
  • Product Development
  • Project Management
  • Underwriting