Senior Manager, Policy Administration Project

Full Time
Junior (less than 3 years)

Job Description

Senior Manager, Policy Administration Project

Location: Hong Kong

·         Manage the fixing and remedial actions incurred from production issues through closely working with Business Transformation Office (BTO) and related project teams

·         Participate in projects (including product development; operation control and customer service enhancement), budgeting and planning of the department 

·         Review and comment on project BRS to ensure POS related processes and requirements are properly designed

·         Participate in system modifications to strive for continuous improvement in efficiency and quality of the operation and ultimately improve customer experience

·         Ensure POS operation complied with compliance / regulation requirement and guidelines

·         Proactively strive for improvement areas on HK & SPC operation

·         Regular review on existing processes to strive for efficiency improvement and elimination of operation risk

·         Regular update on procedure manual