AXA

Senior Customer Initiative Officer

AXA
Full Time
Quarry Bay
Non-specified
Junior (less than 3 years)
Bachelor
English, Cantonese, Mandarin (Putonghua)

Job Description

Senior Customer Initiative Officer

Location: HONG KONG

  • Assist Manager to handle the data behaviour analysis, administrative enhancements and production support
  • To conduct Data Cleansing task in system followed by specific rules and guideline from delicate project team/task leaders
  • Provide customer / prospect analytical information for sales and marketing campaign planning
  • Perform data extraction for selected client segments
  • Prepare campaign effectiveness / progress reports
  • Liase and negotiate with Project Team, confirming and clarifying business requirements and IT solutions
  • Contribute input in IT documents to ensure alignment of user requirements between IT and end-users
  • Support end users after implementation
  • Collect system and process data to perform business analysis and data cleansing task

Qualifications

  • University graduate or above, degree in business related subject is preferable
  • Good command of spoken English, Cantonese and Mandarin
  • 2 years or above relevant customer service experience in insurance or financial industry
  • Excellent interpersonal and communication skills

Technical Skills

  • Customer Service
  • Marketing
  • Negotiation