AXA

Senior Claims Officer

AXA
Full Time
Intermediate (3-6 years)
Bachelor
English, Cantonese

Job Description

Senior Claims Officer

Location: HONG KONG

·         Approve all types of claims within authority independently

·         Meet service turnaround time and achieve claims KPI targets

·         Assist in enquiry from Enquiry Teams

·         Assist department in reviewing workflow, implementing continuous claims process improvement

·         Assist in compiling regular management report

·         Assist in conducting training to colleagues and distributors

·         Participate in assigned projects 

Qualifications

§   University graduate, preferably with professional insurance qualifications

§   Graduate from allied-medical or nursing institution preferred

§   At least 3 - 4 years of relevant working experience in insurance field

§   Good command of both written and spoken English and Chinese

§   Good PC skills including Excel, Word and Chinese word processing

§   Strong customer centric mindset and good communication skill

§   Result-oriented, self-motivated, patient, cheerful and positive


Technical Skills

  • Chinese Word Processing
  • Claims
  • Microsoft Excel
  • Microsoft Word
  • Process Improvement
  • Training