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Senior Claim Adjuster, AXA ART Asia Limited
Location: HONG KONG
-Responsible for claim handling for art related claims including private client, gallery, exhibition and transit, and high net worth personal property including home, contents, valuables and collectibles.
-Claim investigation and inspect damaged property, may meet with clients and witnesses to gather pertinent information regarding claim
-Examine, photographs, video surveillance, audio clips, statements, and all other documentation related to the claim
-Consult police during investigation to assist in claim validation if involved burglary and robbery.
-Evaluate extent of damage and comparable compensation requirements
-Document all findings in concise claims report and verify policy to determine coverage.
-Present claims to direct reporting or Claim Director for approval process.
-Negotiate with claimant to settle claim with effective manner and favorable result.
-Assist attorneys in claimant defence if claim is contested
-Coordinate with AXA Claim colleagues to process the claim and settlement.
-Underwriting risk survey when required.
-Claim system input for all claims.
-Bachelor’s degree required, degree in an insurance related field prefered
-Minimum 5 years work experience as a claims adjuster preferred
-Fluent in English, Cantonese and Mandarin in verbal and writing in English and Chinese.
-Excellent interpersonal communication skills, both verbal and written
-Meticulous work ethic, thorough, investigative skills
-Problem solver, critical thinker
-Analytically and mathematically minded on effective settlement proposal.
-Reasonable computer skill such as word, excel and power point skill.
|Career Level||Intermediate (3-6 years)|