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Senior Claim Adjuster, AXA ART Asia Limited

Intermediate (3-6 years)


Technical Skills

  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word

Job Description

Senior Claim Adjuster, AXA ART Asia Limited

Location: HONG KONG

-Responsible for claim handling for art related claims including private client, gallery, exhibition and transit, and high net worth personal property including home, contents, valuables and collectibles.

-Claim investigation and inspect damaged property, may meet with clients and witnesses to gather pertinent information regarding claim

-Examine, photographs, video surveillance, audio clips, statements, and all other documentation related to the claim

-Consult police during investigation to assist in claim validation if involved burglary and robbery.

-Evaluate extent of damage and comparable compensation requirements

-Document all findings in concise claims report and verify policy to determine coverage.

-Present claims to direct reporting or Claim Director for approval process.

-Negotiate with claimant to settle claim with effective manner and favorable result.

-Assist attorneys in claimant defence if claim is contested

-Coordinate with AXA Claim colleagues to process the claim and settlement.

-Underwriting risk survey when required.

-Claim system input for all claims.


-Bachelor’s degree required, degree in an insurance related field prefered

-Minimum 5 years work experience as a claims adjuster preferred

-Fluent in English, Cantonese and Mandarin in verbal and writing in English and Chinese.

-Excellent interpersonal communication skills, both verbal and written

-Meticulous work ethic, thorough, investigative skills

-Problem solver, critical thinker

-Analytically and mathematically minded on effective settlement proposal.

-Reasonable computer skill such as word, excel and power point skill.

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
LanguageEnglish, Cantonese
AXAInsurance and Reinsurance

42/F., AXA Tower, Landmark East, 100 How Ming Street, Kwun Tong

directions_walk8 mins walk from Kwun Tong Station