Policy Servicing Administrator



Technical Skills

  • Customer Service

Job Description

Policy Servicing Administrator

Location: HONG KONG

New Business Handling

- Ensuring all documents have been recieved from major partners

- Recording and updating log for NB

- Download and submit documents for processing offshore (CancerCare)

All Physical Document Handling

- Collect all documents and ensure they are correctly classified

- Prepare documents for external scanning with 3rd party vendor

Customer Follow Up

- Ensure documents are received from customers and they are up to standard

- Issuing letters to customers for payment failures

Renewal Control

- Prepare log for temporary staff and manage their time to ensure that all renewal packages are sent out in line with the internal and external (partner) expectations

- Work team members to ensure that the number of temporary staff is sufficient for the new of renewals.

Customer Service Contact

- Being the contact point and sharing the relevant information with customer service for renewal policies and any documentation that has been returned to AXA.

Access Control

- Contact point for all internal staff systems access, ensuring everyone has the required access and applying for it, if not.


Soft Skills

- Must be a hard worker who can work independantly and to a very high level of accuracy.

- Native Cantonese speaker

- Basic English

- Confident in asking questions



- 1-2 years of administration preferred but not required.

- New graduates welcome

Employment TypeFull-time
Education LevelNon-specified
LanguageEnglish, Cantonese
AXAInsurance and Reinsurance

42/F., AXA Tower, Landmark East, 100 How Ming Street, Kwun Tong

directions_walk8 mins walk from Kwun Tong Station