Policy Administration Officer


Technical Skills

  • Chinese Word Processing
  • Customer Service
  • Life Insurance
  • Microsoft Excel
  • Microsoft Word

Job Description

Policy Administration Officer

Location: Hong Kong

  • Ensure the efficiency and effectiveness of daily operations for the account services for Principal clients and unit trust products.
  • Assist in preparing documentation of processing transactions
  • Active involvement in system enhancement job and work enhancement job to enhance service standard to meet customer needs
  • Provide timely and accurate response to enquiries from other departments
  • Able to identify problems related to his or her jobs
  • Make timely and prompt escalation to team leaders with fact findings on problems encountered and able to provide suggested solutions
  • Follow through on all service request until fully completed
  • Involve in ad hoc projects and various administration work


  • Matriculation or University graduate
  • 2 years or above relevant working experience in life insurance or unit trust operation
  • Strong customer service mindset
  • Good command of both written and spoken English and Chinese
  • Good PC skills including Excel, Word and Chinese Input
Employment TypeFull-time
Education LevelNon-specified
LanguageEnglish, Cantonese
AXAInsurance and Reinsurance

42/F., AXA Tower, Landmark East, 100 How Ming Street, Kwun Tong

directions_walk8 mins walk from Kwun Tong Station