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Medical Care Case Manager

Intermediate (3-6 years)


Technical Skills

  • Customer Service
  • Faxing
  • Microsoft Excel
  • Microsoft Powerpoint

Job Description

Medical Care Case Manager

Location: HONG KONG

Purpose of the Job 
  • The healthcare case manageris an important gateway to provide information on disease management and link the member to the appropriate healthcare and support services in AXA
Key Accountabilities
  • Handle enquiries and help the members through various communication channels (Hotline, Email, Webchat, voice, fax, electronic including email and instant messaging) using the high level of customer service and nursing expertise
  • Collaborate and liaise with relevant stakeholders (Hospital providers, specialists, internal counterparts and back office) to provide the high quality and cost-effective interventions and for members’ healthcare needs
  • Handle case assignments, draft service plans, review case progress and determine case closure
  • Record cases information, complete all necessary forms and produce statistical reports accurately 
  • Handle complaints and provide professional advice and solutions on members’ requests
  • Contribute to achieve agreed SLAs and service standards
  • Develop, review and implement workflows, procedures and guideline to enhance operational efficiency


  •     University graduate in healthcare discipline, preferably registered nurse
  •     At least 5 years’ experience in customer services in healthcare or insurance industry
  •    Proficient in both spoken & written English & Chinese, mandarin is an advantage
  •    Excellent communication & interpersonal skills
  •    Attentive to details and well-organized
  •   Customer oriented, Independent with problem solving skills
  •   Willing to learn and self-motivated
  •   Proficient in MS office, excel and powerpoint
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
LanguageEnglish, Cantonese, Mandarin (Putonghua)
AXAInsurance and Reinsurance

42/F., AXA Tower, Landmark East, 100 How Ming Street, Kwun Tong

directions_walk8 mins walk from Kwun Tong Station