AXA

Manager, Process Excellence

AXA
Full Time
Intermediate (3-6 years)
Non-specified
English, Cantonese, Mandarin (Putonghua)

Job Description

Manager, Process Excellence

Location: Hong Kong

  • Drive process improvement in various strategic projects and programmes to meet targets for quality, time and cost to the satisfaction of project sponsors
  • Manage a team of BAU colleagues, deployed on various initiatives in different business lines
  • Identify, document and measure of core processes in different business lines
  • Collaborate with process owners in identifying process improvement opportunities, and develop execution plan
  • Lead or participate in projects applying process re-engineering and change management methodologies
  • Work with project sponsor, stakeholders and project managers to perform root cause analysis, develop and implement process solutions
  • Recommend and execute change management strategies for process improvement and other transformational initiatives
  • Ensure quality of process engineering and change management deliverables in projects 
  • Advise process owners in establishing and tracking process metrics, and in conducting regular reviews
  • Develop and continuously adapt tools, templates and methodologies for process re-engineering
  • Provide coaching and guidance to junior members within the process and change management profession.
  • Be a true change agent and advocate continuous improvement to stakeholders, business partners, peers and team members
  • Any new initiatives assigned by Head of Operational Excellence and/or Process Excellence Senior Manager
  • Passion for a better work life, greater AXA, and happier customer

Qualification

  • Passion for a better work life, greater AXA, and happier customer
  • Over 5 years work experience in Life or Health insurance business
  • Hands-on project lead experience in New Business, Policy Owner Service, Claims and/or Contact Centre
  • Certificate in Lean Six Sigma, Kaizen, Agile/Scrum, Prince2, PMP, ISO and/or TQM
  • Ability to inspire, engage and influence people
  • Fluent in Cantonese and Mandarin
  • Candidates with less experience and/or qualifications will be considered as Senior Officer

Technical Skills

  • Agile
  • Change Management
  • Claims
  • Costing
  • ISO
  • Process Improvement
  • Root Cause Analysis
  • Scrum
  • Six Sigma
  • Team Management