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Manager, Design & Experience



Technical Skills

  • Agile
  • Business Transformation
  • Customer Service
  • Project Management
  • Team Management
  • Translation
  • User Experience (UX)

Job Description

Manager, Design & Experience

Location: HONG KONG

What you will be doing

AXA Design and Experience Centre’s mission is to quickly turn new ideas into prototypes for evaluation, to foster innovative insurance solutions and to humanise customer experience. We help to prioritise work in a way that builds our service portfolio and looks holistically across the customer experience.

As the lead of our Design and Experience team in Hong Kong, you will advocate for design driven project execution in a stimulating environment to unleash the potential of our business. You will facilitate people and methodology and help to create a customer centric mindset:

  • Facilitate design workshops, events, design sprints and other Design activities
  • Nurture and teach Design Thinking and Human Centred Design methodology throughout the company
  • Find ways to run rapid experiments, to show value, to get buy-in, and to creatively apply design concepts throughout all divisions in the organisation
  • Understand Business needs and translate them into tangible Design plans
  • Define the required skillset and financials for each project
  • Manage a team of internal and external designers and design researchers
  • Implement and monitor Design KPIs to measure adoption and success within the company
  • Be involved in the growth of the local and international AXA Design community
  • Improve the customer experience journeys with the CX teams
  • Advocate for the inclusion of end-users as a principle for product and service development


What we expect

We are looking for someone with great facilitation and communication skills, who is fun to interact with and able to work in a corporate environment. Other than that, you should:

  • Bring few years of experience in UX, CX or design-led innovation practice, and Design Thinking background
  • Understand the relationship and importance of different Design disciplines eg. Service Design
  • Be able to get your hands dirty and creatively solve problems with an outcome focus
  • Have a natural focus on customer centricity and design ethics
  • Leverage the skills and strengths of individual team members
  • Have been exposed to business transformation projects and initiatives
  • Be experienced in leading international, diverse and cross-functional teams
  • Have worked with Agile / iterative project management methodologies
  • Be a self-motivated and resilient team player driving collaboration
  • Be comfortable in a diverse and inclusive working environment, where individual differences are valued
  • Fluent in spoken and written English is a must. Cantonese is a plus

Employment TypeFull-time
Education LevelNon-specified
LanguageEnglish, Cantonese
AXAInsurance and Reinsurance

42/F., AXA Tower, Landmark East, 100 How Ming Street, Kwun Tong

directions_walk8 mins walk from Kwun Tong Station