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Distribution Support Officer



Technical Skills

  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Sales

Job Description

Distribution Support Officer

Location: HONG KONG

  • Provide enquiry support to agent on, policy administration, claim and complaints 
  • Follow up and liaise with relevant parties to ensure timely and quality responses to enquiries
  • Prepare performance reports to monitor SLAs and service standards 
  • Collect feedback & reflect customer needs and expectation to the Company
  • Follow and propose changes to streamline process and meet customer expectation
  • Participate in projects and system enhancements to enhance team efficiency and service level
  • Support sales activities in coordinating events & functions


  • Degree or above preferred, non-degree holders with relevant experience will be considered 
  • 1 years or above experience in distribution support and distribution enquiry of insurance, group insurance experience is a plus 
  • Detail-minded, organized and with good communication & interpersonal skills
  • Proficiency in PC skills, particularly in MS Word, Excel, PowerPoint and Chinese word processing
Employment TypeFull-time
Education LevelNon-specified
LanguageEnglish, Cantonese
AXAInsurance and Reinsurance

42/F., AXA Tower, Landmark East, 100 How Ming Street, Kwun Tong

directions_walk8 mins walk from Kwun Tong Station