Customer Care Executive, Retention & Direct Customer

Full-time

Posted 

Technical Skills

  • Customer Service
  • Digital Media
  • Faxing
  • Training

Job Description

Customer Care Executive, Retention & Direct Customer

Location: HONG KONG

Responsibilities:

  • Handle customer enquiry from different incoming channels (e.g. phone, fax, email, digital media etc)
  • Delivery prompt response and good customer service within established turnaround standard
  • Handle outbound service call to customer including post-sale and courtesy call in professional manner
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
  • Resolve and follow up thoroughly customer enquiry and soft-complaints. If necessary, identify and escalate priority issues to manager
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities and undertaking e-learning exam and training

Qualifications

Requirements:

  • Post-Secondary with customer service experience.
  • Candidates familiar with bank or Insurance background is an advantages
  • IIQE License 1, 3 & 5 preferred
  • Good spoken and written in both English and Chinese (Mandarin and Cantonese)
  • Customer-oriented with passion, patience and caring attitude
  • Good interpersonal and communication skills
  • Candidates with no concern over shift duty will be given priority
  • Good Computer Literacy
  • Fresh graduates are welcome
Employment TypeFull-time
Education LevelNon-specified
LanguageEnglish, Cantonese, Mandarin (Putonghua)
AXAInsurance and Reinsurance

42/F., AXA Tower, Landmark East, 100 How Ming Street, Kwun Tong

directions_walk8 mins walk from Kwun Tong Station