You may also like

Customer Services Executive

TÜV Rheinland
  • Accountancy
  • Customer Service
  • +1 skill

Senior Business Development Executive (REF:IT-JOB-SBDE)

I.T Apparels
  • Business Development
  • Instagram
  • +3 skills
  • +4 skills

Customer Services Representative ($14-16K)

CL Technical Services
  • Customer Service

Customer Service Operator (Day Shift)

Chevalier Group
  • Answering Telephones
  • Customer Service
  • +1 skill
  • +2 skills

*** Customer Service Officer ***

The Career Center Limited
  • Find out more about the job
  • Find out more about the job

Customer Care Associate



Technical Skills

  • Customer Service
  • Microsoft Excel
  • Microsoft Word

Job Description

Customer Care Associate

Location: HONG KONG

  • Handle general enquiries from internal and external customers
  • Ensure daily work management is maintained – hotline, voice mail, email enquiry. 
  • Follow up and liaise with relevant parties (such as supervisor, team leader or back office) to meet customers’ needs
  • Contribute to achieve agreed SLAs and service standards
  • Involve in ad hoc projects and administrative works


  • University graduate
  • At least 2 years’ experience in customer service in insurance companies
  • Proficient in both spoken & written English & Chinese
  • Good communication & interpersonal skills
  • Attentive to details and well organized
  • Willing to learn and self-initiated
  • Good command of MS Office including Word & Excel
Employment TypeFull-time
Education LevelBachelor
LanguageEnglish, Cantonese
AXAInsurance and Reinsurance

42/F., AXA Tower, Landmark East, 100 How Ming Street, Kwun Tong

directions_walk8 mins walk from Kwun Tong Station