Client Service Officer - General Insurance · AXA · Hong Kong

Technical Skills

Location: Hong Kong

Job Responsibilities:

Handle incoming calls from direct customers and frontline staff of Partners on General Insurance product enquiry (pre-sales and post-sales), introduce related insurance products and close sales
Support frontline to close sales deal and settle client cases (e.g. endorsement, cancellation)
Conduct outbound calls to follow up and close cases (e.g. follow up on missing information on application forms), to resolve client case
Identify and spot out opportunities for cross-selling, upselling and retention, propose new initiatives for process improvement and conduct implementation

Support Business Development Manager to launch campaigns and initiatives

Escalate the referral or complex complaint cases to relevant parties, assist manager to resolve client complaints

Reply and follow up on incoming correspondence and email in good written presentation

Serve walk-in customer for product enquiries and requests

Job Requirements:

Dioploma or above in Business Administration or other related disciplines
Around 2 years of working experience in customer service/hotline field, experience in insurance industry is an advantage
Good interpersonal skill with attention to details, with a passion for customer centricity, being a good team player
Good command of both spoken and written English and Chinese & PC skills
Accept roster on working schedule, willing to work on Saturday

Employment Type	Full-time
Career Level	Junior (less than 3 years)
Education Level	Higher Diploma / Associate Degree
Language	English, Cantonese