You may also like

Project Manager - Private banking Process

  • Find out more about the job
  • Find out more about the job

Solution Consultant (2018/SLCON / ELM3/01)

Automated Systems
  • Advertising
  • Negotiation
  • +2 skills
  • +3 skills

Finance Manager - A / R & A / P

  • Find out more about the job
  • Find out more about the job

Business Analyst – Business Planning

Hang Lung Properties
  • Branding
  • Business Analytics
  • +9 skills
  • +10 skills

Product Assistant (Part-time)

Hong Kong Economic Times
  • Data Entry
  • Social Media
  • +1 skill

Business Analyst



Technical Skills

  • Change Management
  • Disaster Recovery Planning
  • Process Improvement

Job Description

Business Analyst

Location: HONG KONG

  • Initiate and lead Incident Management calls, gathering required resources to remediate the issue as quickly as possible
  • Provide business impact updates to stakeholders and leadership as required 
  • Capture Incident details and update all necessary tools and documents
  • Provide required notifications and updates on all Business Critical Incidents within established service levels
  • Participate in Post Mortem meetings and work with Problem and Change Managers to drive technical teams to define root cause
  • Coordinate with support leaders and technical experts to ensure swift resolution of incidents
  • Ensure that Incident Management KPIs are recorded and their targets met
  • Ensure that the detection, initial diagnosis and prioritization of all incidents is effectively and consistently applied
  • Ensure accurate root cause of incidents is captured and appropriate preventive actions are identified and tracked
  • Make recommendations for service process improvement plan
  • Work closely with Change Management leaders on major incidents to correlate them to requested changes
  • Chairing the incident and problem review meetings
  • Create Knowledge with repeatable procedures with a goal of reducing the number of Incidents
  • Identify potential problems and/or increasing trend of repetitive Incidents


  • Graduate degree
  • Operational experience within a mission critical environment
  • Understanding of Service Level Agreements and their application
  • Good analytical skills, structured and methodical approach
  • Ability to work independently and make decisions where necessary
  • Excellent English communication skills (written and oral)
  • Experience interacting with all levels of management
  • Experience participating in Incident Post Mortems and/or Root Case Analysis investigation
  • Experience creating and improving processes (Primarily Incident Management)
Employment TypeFull-time
Education LevelBachelor
AXAInsurance and Reinsurance

42/F., AXA Tower, Landmark East, 100 How Ming Street, Kwun Tong

directions_walk8 mins walk from Kwun Tong Station