Broker Service Officer ( 1 year contract)

Intermediate (3-6 years)
Higher Diploma / Foundation Year / Associate Degree
English, Cantonese, Mandarin (Putonghua)

Job Description

Broker Service Officer ( 1 year contract)

Location: Hong Kong

  • Handle enquiries (phone and email) from brokers and achieve the SLA
  • Handle and resolve any complaints raised from brokers
  • To ensure procedures and responses are complied with both AXA Broker Operation Manual and authorities’ regulations
  • Provide feedback to team and work closely with direct manager and life operation teammates so as to improve the existing workflow
  • Provide operational support to team and business partners
  • Handle ad-hoc assignments as required


  • Associate degree or above, preferably with professional qualifications such as IIQE, FLMI or ACII
  • 3 years relevant working experience with intermediaries or broker channel
  • Highly independent, strong self-motivation and ability to work under pressure
  • Excellent communication (verbal and written), interpersonal and people management skills
  • Good command in English, Cantonese and Mandarin
(Candidates with more experience will be considered as Senior Officer)

Professional Qualifications

  • Fellow, Life Management Institute (FLMI)
  • Associate of Chartered Insurance Institute (ACII)

Technical Skills

  • Complaint Handling
  • Team Management