Branch Manager

Full-time

Posted 

Technical Skills

  • Audit
  • Customer Service
  • HR
  • Marketing
  • Sales

Job Description

Branch Manager

Location: HONG KONG

Branch Manager Job Description:

  • Managing and overseeing branch personnel, supervising branch operations for all services, including Customer Services, Cashier, and Verification across respective business lines, to ensure efficient operation on a day-to-day basis
  • Leading the team to achieve the respective KPIs and improving productivity and streamlining branch activities to maximize results and achieve peak performance levels
  • Evaluating employee performance and providing feedback and coaching as needed

  • Recognizing employee achievements and encouraging excellence in the work environment

  • Briefing employees on sales promotions, and other relevant information and marketing revamp

  • Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback to improve customer experience

  • Resolving customer problems as needed,  and addressing customer and employee satisfaction issues promptly

  • Complying with all applicable laws and regulations for the industry within your state

  • Adhering to high ethical and professional standards


Qualifications

Branch Manager Skills and Qualifications:

  • Proven branch management experience, as a walk in customer service manager similar role
  • Sufficient Knowledge of Insurance Industry Rules, as well as modern management techniques and best practices
  • Ability to meet targets and production goals
  • Excellent organizational skills
  • Results driven and customer focused with Strong Customer Service Skills
  • Leadership and human resources management skillsWritten and Oral English Communication Skills
  • Bachelor Degree in Business Administration or a Related Field or the Equivalent Work Experience

Employment TypeFull-time
Education LevelNon-specified
LanguageEnglish
AXAInsurance and Reinsurance

42/F., AXA Tower, Landmark East, 100 How Ming Street, Kwun Tong

directions_walk8 mins walk from Kwun Tong Station