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Assistant Policy Servicing Manager, Employee Benefits

Intermediate (3-6 years)


Technical Skills

  • Compensation and Benefits
  • Customer Service
  • Data Entry
  • Financial Reporting
  • Microsoft Excel
  • Microsoft Powerpoint
  • Product Development
  • Project Management
  • Sales
  • Training

Job Description

Assistant Policy Servicing Manager, Employee Benefits

Location: HONG KONG

  • Perform routine administrative duties and provide operational support to corporate clients.
  • Assist in handling customer service enquiries and perform data entry and document preparation and to meet customers’ expectation.
  • Control the quality of output by checking and signing for reinsurance statement and experience refund statement 
  • Report IS security incidents to IS Security according to AXA GI/CR company procedures.
  • Prepare the Management and Financial reports 
  • Be a Project Manager of Employee Benefits that involves user requirement plan submission and presentation, UAT and project closure monitoring so as to facilitate all projects from routine enhancement (such as system change) to large scale project (such as product development) 
  • Be a coach to train up the EB staff’s technical skills
  • Provide sales support to distribution channels and quality inquiry to internal departments
  • Ensure quality work output and accuracy


  • University degree of any discipline, preferably with FLMI and ACS qualification
  • At least 5 years experience in Employee Benefits field
  • Sound knowledge of Group Medical & Life products
  • Solid experience in handling Group Medical insurance administration
  • Good customer service mindset
  • Good communication and interpersonal skills
  • Good command of both spoken and written English and Chinese
  • Strong PC skills (e.g. Excel, PowerPoint)

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
QualificationFellow, Life Management Institute (FLMI)
LanguageEnglish, Cantonese
AXAInsurance and Reinsurance

42/F., AXA Tower, Landmark East, 100 How Ming Street, Kwun Tong

directions_walk8 mins walk from Kwun Tong Station