Assistant Manager, Service Transition

Intermediate (3-6 years)


Technical Skills

  • Project Management

Job Description

Assistant Manager, Service Transition

Location: HONG KONG

·       To provide overall planning for service transitions and to coordinate the resources that they require.

·       To be the lead specialist within HKIT for Development Planning & Support validation and testing processes and activities, in implementing the AXA HKIT Strategy 

·       Proactively research issues and opportunities, design solutions and propose appropriate way forward commensurate with HK business needs.  

·       Plan the implementation of new Transition Planning & Support validation and testing initiatives and solutions. 

·       Chair interdepartmental and external meetings representing HKIT in areas of responsibility within project boards/forums  

·       Develop, implement and ensure compliance of HKIT policy throughout AXA using effective and professional communication skills with all levels of personnel within the AXA. 

·       To contribute to a wide variety of projects representing and advising upon Transition Planning & Support validation and testing issues. 

·       Liaise with third parties, contractors and staff to ensure Transition Planning & Support, Validation & Testing policy is addressed by all parties involved. 


Educational requirement and qualifications

§  University degree in Information Technology, Computer Science or related fields

§  ITIL v3 Foundation Certification essential. ITIL v3 Service Management would be a plus

Professional experience

·          More than 5 years of working in IT Service Management

·          Experience working with off-shore Service Providers. 

·          Extensive experience in IT Production Control, Development Support, and Service Validation

Skills and Attributes

·          Good Communication and Interpersonal Skills in English and Cantonese

·          Project Management, Agile development skills, and Testing procedures

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
QualificationITIL Practitioner Level
AXAInsurance and Reinsurance

42/F., AXA Tower, Landmark East, 100 How Ming Street, Kwun Tong

directions_walk8 mins walk from Kwun Tong Station