Assistant Claims Manager, Health & EB

Full Time
Senior (6-10 years)
English, Cantonese

Job Description

Assistant Claims Manager, Health & EB

Location: Hong Kong-Hong Kong-Hong Kong

  • Conduct claims assessment and approval by monitoring the claims workflow
  • Provide quality customer services at policyholder and member level and handle complaint
  • Conduct claims control and analysis
  • Handle ad hoc projects such as systems enhancement and ad hoc reporting
  • Supervise and provide training to claims assessors
  • Coordinate with the Employee Benefits Administration team for smooth operation of claims and administration areas


  • University degree of any discipline, preferably with FLMI and ACS qualification
  • At least 8 years in insurance industry, in which 5 years in supervisory level
  • Familiar with medical and surgical procedures, policy plan set up and benefit
  • Sound knowledge of group medical and life product
  • Excellent communication and interpersonal skills
  • Good customer service mindset
  • Mature personality and good team player
  • Good command of both spoken and written English and Cantonese
  • Good PC skills including Word, Excel and PowerPoint

Professional Qualifications

  • Fellow, Life Management Institute (FLMI)

Technical Skills

  • Claims
  • Customer Service
  • Microsoft Excel
  • Microsoft Powerpoint
  • Microsoft Word
  • Training