Assistant Claims Manager

Intermediate (3-6 years)


Technical Skills

  • Claims
  • Customer Service

Job Description

Assistant Claims Manager

Location: HONG KONG

Job Role
  • Handling complaints within the agreed timeline
  • Managing the customer services and claims team 
  • Assess and process medical claims according to company’s claims guidelines; 
  • Ensure claims are processed within company service standard; 
  • Ensure accuracy and review the claims procedures for continuous improvement.
  • Liaise with medical service providers for pre-approval arrangement.
  • Verify policy liability and alert underwriters on any suspicious, fraudulent claims.
  • Reply enquiries from agents, brokers and customers in a timely manner.
  • Provide administrative support to group & individual medical clients through handling claims cheque & reject letter, dispatching claims statement / correspondence to the clients; Sorting of daily claims incoming documents and processing registration.
  • Contribute to the preparation of statistical reports on claims information required internally or externally.
  •  Cooperate with other teams to meet the deadlines and expectation of services
  • Participate in Claims Ad hoc projects.


Job Requirement:
  • University grauduate
  • At least 3-5 years of working experience in customer services / insurance industry, preferable with experience in individual health / employee benefits
  • Knowledge of the AS400 system
  • Good interpersonal skill with service attitude, numeric sensitive and attentive to details.
  • Good command of both spoken and written English and Chinese, Mandarin is an advantage & PC skills.
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelNon-specified
LanguageEnglish, Cantonese, Mandarin (Putonghua)
AXAInsurance and Reinsurance

42/F., AXA Tower, Landmark East, 100 How Ming Street, Kwun Tong

directions_walk8 mins walk from Kwun Tong Station