Assistant IT Manager – Application Delivery

Lead (more than 10 years)

Technical Skills

  • Disaster Recovery Planning
  • Project Management
  • Team Management

Job Description

Assistant IT Manager – Application Delivery

Location: North Point


  • Delivering stable and functional applications to users according to SLA.
  • Define KPIs according to SLA
  • Conduct regular review meetings with internal/ external parties.
  • Lead of Incident management with application vendors, internal development teams, etc.
  • Invokes incident escalation procedures to coordinate recovery with other IT teams and IT vendors.
  • Be the owner of the production environments for applications (controller of programs’ hand-over by development teams, infra-structure changes]
  • Functional owner of Working Instruction (WI) of IT department.
  • Functional owner of Sharepoint platform
  • Be the controller on production systems’ configuration.
  • Back-office system’s data master (e.g. user setup in systems, create data via interface not via program coding)
  • Proactively review all production environment and prevent potential incidents


  • Degree holder or above in Information Technology or related disciplines
  • Minimum 10 years’ solid experience in IT application support, call center & software vendor management.
  • Excellent negotiation, project management and people management skills
  • Experience in supporting mission critical systems
  • Proficiency in Microsoft Sharepoint
  • Hands on experience in large scale system implementation are an advantage
  • Team player with ability to manage multiple parties across different business units in the group
  • Proactive, strong presentation, problem solving, people management and analytical skill
  • Strong understanding of customer and business needs
  • Good command of English and Mandarin, both spoken and written

We offer a good environment to grow your career. If our requirements meet your career inspiration, please apply with full resume stating relevant job reference, present and expected salary and availability to: The Human Resources Department, 13/F, Island Place Tower, No. 510 King’s Road, North Point, Hong Kong or fax: 2911 4208 or e-mail: [email redacted, apply via Jobable] (Please quote employer’s reference number on your application letter)

Please visit our website at for more information about us.

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Employment TypeFull-time
Career LevelLead (more than 10 years)
Education LevelMaster
LanguageEnglish, Mandarin (Putonghua)
ATAL Building Services EngineeringBuilding, Construction and Civils

13/F, Island Place Tower, 510 King’s Road, North Point, Hong Kong

directions_walk6 mins walk from North Point Station