AIA Group Limited

Senior Policy Service Specialist

AIA Group Limited
Full Time
Intermediate (3-6 years)

Job Description

Senior Policy Service Specialist

Location: Hong Kong, HK

Job Summary

Maintains and increases POS accuracy, efficiency and service quality and ensures turnaround time, benchmark and department goals are met.


Job Responsibilities

  • Works with Assistant Manager to control the productivity, quality & efficiency of the team by reviewing the productivity report, error log report and management reports in order to ensure consistency and accuracy of the output.

  • Handles Ad-hoc projects as assigned.

  • Organizes and provides POS training to internal staff.

  • Underwrites, approves cases which exceed subordinates’ authority.

  • Handles requests received from DD meeting and agency leaders’ telephone enquiries.

  • Provides support to SSM, CS, Call Centre, OSC, PRC business and all operations functions.

  • Underwrites non-medical and/or medically standard cases if appropriated authority is being granted.

  • Reviews POS procedures are standardized and enforced.


Job Requirements

  • University /College graduate plus 3-4 years experience OR

  • Form 5 graduate plus 8-10 years related experience

  • Thorough knowledge in POS

  • Strong Teamwork skills

  • Effective communication skills

  • Customer oriented


We offer an attractive remuneration package to the successful candidate.   Please submit your application by clicking “Apply Now” for our processing.


All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes. The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request. It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies. AIA will retain all applications no longer than 12 months after which the documents will be destroyed.

Professional Qualifications

  • AIA Professional Accountancy Qualification

Technical Skills

  • POS
  • Training
  • Underwriting