AIA Group Limited

Senior / Operations Service Advisor, Operations Service Centre

AIA Group Limited
Full Time
Central
Non-specified
Intermediate (3-6 years)
Bachelor
English

Job Description

Senior / Operations Service Advisor, Operations Service Centre

Location: Hong Kong, HK

Job Summary

 

Provide quality face-to-face enquiry services to agency force efficiently and effectively, maintain smooth operation at the Operations Services Centre (OSC) and supervise subordinates to meet pre-defined service benchmark and strive for service excellence.

 

Job Responsibilities:

 

  • Handle enquiries and complaints regarding to operations procedures, including general enquiries, cases assessment and appeals
  • Process requests and applications submitted via agents in line with established standards and guidelines
  • Bridge up agency force and operations functional teams to facilitate enquiry activities
  • Deal with complaint cases received from agencies and recommend remedial actions
  • Provide coaching and technical support to team members
  • Manage daily team activities to meet pre-defined service benchmark of OSC

 

Job Requirements:

 

  • University graduate with minimum 4 years of related working experience
  • Candidates with more experience will be considered as Senior Operations Service Advisor
  • Sound knowledge of life insurance operations
  • Strong communication and interpersonal skills
  • Able to work independently and under pressure
  • Proactive in problem solving and strong teamwork spirit
  • Excellent service attitude and skills
  • Candidates with more experience will be considered as Senior Operations Service Advisor

 

We offer an attractive remuneration package to the successful candidate.   Please submit your application by clicking “Apply Now” for our processing.

 

All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes. The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request. It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies. AIA will retain all applications no longer than 24 months after which the documents will be destroyed.

 


Professional Qualifications

  • AIA Professional Accountancy Qualification

Technical Skills

  • Life Insurance
  • Technical Support