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Senior Manager, Operations Business Support

Senior (6-10 years)


Technical Skills

  • Corporate Communications
  • Life Insurance
  • Project Management
  • Quality Assurance
  • Training
  • User Acceptance Testing

Job Description

Senior Manager, Operations Business Support

Location: Hong Kong, HK

Job Summary

Drives and monitors the implementation of strategic projects and system enhancements to support the company’s overall business strategic and operational goals. The main tasks will include performing detailed user requirement analysis, documenting processes and business requirements, performing user acceptance testing and conducting quality assurance.

Job Responsibilities

Driving implementation of strategic projects and system enhancements

  • Monitoring deliverables and ensuring timely completion of projects
  • Staying up-to-date on the latest process and IT advancements to automate and modernize systems
  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
  • Performing requirements analysis

Quality Assurance

  • Formulating quality assurance (QA) process on policy data; implementing and monitoring the defined QA process  
  • Performing user acceptance testing and quality assurance control

Training and Communication

  • Documenting process and business requirement and communicating with work partners and stakeholders
  • Providing leadership, training, coaching, and guidance to junior staff
  • Updating, implementing and maintaining procedures, manual and guideline

Job Requirements

  • Bachelor’s degree
  • Minimum of 8 years related experience or an equivalent combination of education and related experience
  • Relevant operational knowledge in a life insurance company and markable experience in project management
  • Proficient communications and problem solving skills
  • Strong leadership and team building skills

We offer an attractive remuneration package to the successful candidate.  Please submit your application by clicking “Apply Now” for our processing.

All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes.  The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request.  It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies.  AIA will retain all applications for a period of up to 24 months after which the documents will be destroyed.

Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelBachelor
QualificationAIA Professional Accountancy Qualification
AIA Group LimitedInsurance and Reinsurance

AIA Central, 1 Connaught Rd Central, Central

directions_walk13 mins walk from Admiralty Station