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Senior Manager / Manager, Digital Distribution Platform & ecommerce

AIA Group Limited

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Senior Manager / Manager, Digital Distribution Platform & ecommerce

Intermediate (3-6 years)


Technical Skills

  • Analytics
  • Budgets
  • Change Management
  • Corporate Communications
  • Customer Service
  • e-commerce
  • Futures
  • Marketing
  • Stakeholder Management

Job Description

Senior Manager / Manager, Digital Distribution Platform & ecommerce

Location: Hong Kong, HK

Job Summary

Lead digital initiatives in Partnership Distribution, including various servicing and supporting digital tools for partners, e-commerce solutions for partners. To make sure the solution provides are viable and in line with the vision of the business and for the outcome. Also to closely work with sales team to ensure digital tools are adopted and utilized by our distribution partners, and delivery teams to make sure end to end delivery aligned with expectation.

Roles and Responsibilities

Strategic Planning (25%)

  • Work with digital strategy to create and deliver the PD digital  strategy and roadmap ; develop business case for digital initiatives
  • Establish credibility as the “go to” person for external best practice in Digital Distribution Channel experience delivered by other organizations
  • Bench mark digital performance and processes against industry best practice; proposing change where necessary

Digital Platform Development (60%)

  • Lead the cross-functional team to ensure our roadmap deliverables are achieved on time, on budget and quality
  • Ensure all digital design work reflect the user voice, well designed and wanted by users
  • Work with partners on the establishment of e-commerce model with the development of digital platform
  • Actively help champion new working business model. This includes ensuring all teams (internal PD and other departments) and go-to-market strategy are ready and fully prepared to support/create the best customer experience
  • Develop and execute tactical engagement with marketing to drive a common digital growth agenda, This includes driving digital communication campaigns around change management
  • Ensure technology partners and enablers have been fully leveraged across the value chain of our distribution channels

Others (15%)

  • Performs other responsibilities and duties periodically assigned by immediate manager in order to meet business requirement

Job Requirements

  • Degree holder, preferably in digital relevant disciplines such as digital marketing, information management and business  from a top-tier universities;
  • At least 5 years’ experience in delivery best in class digital experience , experience in insurance or financial services is a plus
  • Proven experience in managing cross functional teams and adept at stakeholder management, ability to navigate and deliver results in a matrixes organization
  • Strong digital expertise and network
  • Background in planning and strategy in the digital business
  • Experience in developing internal communications, strong leadership in communication campaigns
    Experience and exposure to HCD and technologies such as AI, APIs,  Blockchain, Biometrics and other technology enablers.
  • Understand the complexities and challenges of the organization, integrated process, information and technologies to develop future state best in class experience to best realize organization strategies
  • Innovative and creative self-starter, highly motivated, business savvy
  • Strong Commercial Orientation with the ability to leverage data and analytics to gain insights
  • Independent and able to handle multiple tasks and deadlines
  • High level of influence and personal gravitas

We offer an attractive remuneration package to the successful candidate.  Please submit your application by clicking “Apply Now” for our processing.

All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes.  The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request.  It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies.  AIA will retain all applications for a period of up to 24 months after which the documents will be destroyed.

Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
QualificationAIA Professional Accountancy Qualification
AIA Group LimitedInsurance and Reinsurance

AIA Central, 1 Connaught Rd Central, Central

directions_walk13 mins walk from Admiralty Station