AIA Group Limited

Senior Claims Specialist

AIA Group Limited
Full Time
Junior (less than 3 years)

Technical Skills

  • Claims
  • Training

Job Description

Senior Claims Specialist

Location: Hong Kong, HK

Position Objectives:

Provide high-quality claims services on all line business, including Life, Accident & Health and General Insurance which are in line with the Company and department goals.



  • Carry out detailed assessments in line with established standards, procedures and guidance provided. Approve claims within designated authority level and makes recommendation to senior.
  • Handle enquiries and complaints from customers, agency force, other departments and other insurance regulatory bodies and recommend for improvement plan.
  • Assist team manager to handle regular claim reports in order to monitor the claims operational flow for SSM and HK and recommend for improvement plan.
  • Provide training / coaching for current and new hires (SSM and HK) for the use of system and assessment skills to ensure high-quality claim service delivery to our customers.


  • Provide administrative supports in claim issues (SSM and HK) and participate in projects or assigned by immediate manage in order to meet business requirement.


  • Provide claims training support agency, distributor and other working partners.



  • University/College graduate plus 2 years’ experience OR
  • Form 5 graduate plus 6-8 years related experience
  • Preferable to have achieved FLMI and ALHC
  • Knowledge of PC operation is preferable

Professional Qualifications

  • Fellow, Life Management Institute (FLMI)