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Design Research Lead, Group Digital Platforms and Innovation

AIA Group Limited

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Design Research Lead, Group Digital Platforms and Innovation

Full-time
Intermediate (3-6 years)

Posted 

Technical Skills

  • Prototyping
  • Training
  • User Experience (UX)

Job Description

Design Research Lead, Group Digital Platforms and Innovation

Location: Hong Kong, HK

Job Summary

Leads design research to bring human centered design to AIA digital experiences, builds capability and understanding of people as core to the delivery of exceptional experiences.

Responsibilities

  • Plan and design user research/ ethnography activities
  • Conduct user research
  • Analyse and synthesize research
  • Identify insights/ gaps in user experience/ pain points/ needs
  • Prepare reports
  • Propose/ present recommendations/ next steps
  • Support prototype testing using HCD methods (think aloud, experience diagramming, journey mapping etc).
  • Help develop a standard approach to HCD, including tools, methods, and training

Requirements:

  • Education – BA/BS
  • Experience – Minimum 5 years experience
Employment TypeFull-time
Career LevelIntermediate (3-6 years)
Education LevelBachelor
QualificationAIA Professional Accountancy Qualification
LanguageEnglish
AIA Group LimitedInsurance and Reinsurance

AIA Central, 1 Connaught Rd Central, Central

directions_walk13 mins walk from Admiralty Station