Business Assurance Advisor

Full-time

Posted 

Technical Skills

  • Audit
  • Branding
  • Compliance
  • Customer Service
  • Quality Assurance
  • Sales
  • Surveying

Job Description

Business Assurance Advisor

Location: Hong Kong, HK

Job Summary

Contribute to the achievement of business goals and objectives of the Business Assurance team by providing tele-services to AIA customers and agents to ensure the legitimacy of AIA business through post sales / audit / servicing call and also  phone bind confirmation service on multi-channel to support on business growth and after sales customer service.

Roles and Responsibilities

Outbound Audit / Service Campaign Support

  • Perform post sales call  / welcome call to meet the requirement of both regulators and AIA compliance requirement to ensure AIA business  quality is conducted in a legitimate and compliant manner
  • Support on handling Compliance and business unit initiated audit call for complaint /suspect mis-conduct investigation
  • Support the backend policy application and policy processing by following up with customers and/or agents to help speed up policy issue and delivery
  • Support customer interaction services such as service registration, satisfaction survey, customer feedback, enrolment for agency events etc
  • Help to execute the programs / special projects with the objective to reactivate our customer and agents and help to build up the awareness of AIA branding
  • Provide feedback to management on operation and logistic flow with the aim to help streamline campaign effectiveness and efficiency
  • Provide empowerment services on pre-defined services items to add values to customer experience

Quality and Administration Requirement

  • Create proper and accurate records of each and every call activity with customer and/or agent into front-end system and policy administration system as required by the campaigns
  • Deliver quality tele-services to the customers / agents as per Quality Assurance standard quality check requirement and to meet the minimum quality score as assigned by supervisor / company
  • Issue necessary customer correspondence / fulfillment materials as requested by customers and/or agents

Others

  • Maintain awareness of market intelligence and channel feedback from customers and agents
  • Perform other duties as assigned by supervisor / company as and when necessary

Job Requirements

  • HKCEE / DSE holder or equivalent with at least 2 year’s working experience
  • Experience in Customer Service / Sales / Insurance experience is an added advantage
  • Candidate with Hong Kong Insurance Intermediary Examination Paper 1,  2 and 3 is a must
  • Qualification with paper 4 & 5 is an added advantage
  • Good oral presentation and communication skill
  • Language proficiency, with fluency in Mandarin and /or English is an added advantage

We offer an attractive remuneration package to the successful candidate.  Please submit your application by clicking “Apply Now” for our processing.

All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes.  The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request.  It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies.  AIA will retain all applications for a period of up to 24 months after which the documents will be destroyed.

Employment TypeFull-time
Education LevelLower Secondary
QualificationAIA Professional Accountancy Qualification
LanguageEnglish, Mandarin (Putonghua)
AIA Group LimitedInsurance and Reinsurance

AIA Central, 1 Connaught Rd Central, Central

directions_walk13 mins walk from Admiralty Station