AIA Group Limited

Assistant Manager, Policy Services

AIA Group Limited
Full Time
Intermediate (3-6 years)
Lower Secondary / F5 / GCSE to Bachelor

Job Description

Assistant Manager, Policy Service

Location: Hong Kong, HK

Job Summary

  • Assist manager to maintain and increase POS (including HK and SSM) accuracy, efficiency and service quality.

  • Ensure turnaround time, benchmark and department goal are met.

  • Review, standardize and enforce POS procedures    


Job Responsibilities

  • Monitors & controls the productivity, quality & efficiency of the team by reviewing the productivity report, reissue, audits and management reports in order to ensure consistency and accuracy of the output

  • Participate in company strategic projects

  • Organize and provide POS training to internal staff

  • Handle internal enquiries and special handling of FYC adjustments

  • Underwrites, approves cases which exceed subordinates’ authority

  • Handle requests received from DD meeting and agency leaders’ telephone enquiries

  • Conduct periodic audits to ensure the POS transactions of Operations POS, PRC Business and SSM are properly performed


Job Requirements

  • University /College graduate plus 5 years relevant experience with 2 years supervisory experience OR

  • Form 5 graduate plus 8-10 years related experience

  • Effective problem solving and communication skills


We offer an attractive remuneration package to the successful candidate.   Please submit your application by clicking “Apply Now” for our processing.


All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes. The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request. It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies. AIA will retain all applications no longer than 12 months after which the documents will be destroyed.

Technical Skills

  • Audit
  • Management Reporting
  • POS
  • Training
  • Underwriting