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Assistant Manager, Corporate Client Service & Process Improvement

AIA Group Limited

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Assistant Manager, Corporate Client Service & Process Improvement

Senior (6-10 years)


Technical Skills

  • Audit
  • Compliance
  • Internal Control
  • Process Improvement
  • Quality Assurance
  • Risk Management

Job Description

Assistant Manager, Corporate Client Service & Process Improvement

Location: Hong Kong, HK

Job Summary

Assist the development and implementation of quality assurance programs and perform process reviews to effectively identify and evaluate potential risk exposures and process improvement areas in both pension and employee benefits operations

Maintain good standards of the company and relevant business functions

Roles and Responsibilities

Quality Assurance

  • Assist the development and implementation of quality assurance programs and process reviews to ensure operations and services are up-to-standard and consistent with relevant governance standards
  • Review various processes, procedure manuals and complaint cases and to perform testing to identify potential risk exposures and process improvement areas, and make recommendations on necessary changes and enhancements
  • Prepare quality assurance and review reports and monitor the development and implementation of action items
  • Ensure regulatory compliance and adherence to standard operating procedures, agreements and service benchmarks to support business goals
  • Participate in process improvement projects to enhance operation efficiency and effectiveness
  • Liaise with various stakeholders such as internal parties, regulators and auditors to maintain effective communication

Other Responsibilities

  • Perform other responsibilities and duties assigned by supervisor in order to meet company’s standards, guidelines and other requirements
  • Work with internal and external parties to deliver company projects on time
  • Assist to prepare management update/trend analysis for business functions

Job Requirements

  • University graduate in business, risk management or law discipline, or with professional qualifications or equivalent industry experience
  • 6 years relevant working experience in risk management, audit, internal control environment or operations in financial services, preferably in pension and/or employee benefits business
  • Good knowledge of pension and/or employee benefits operations and related scheme ordinance and legal regulations
  • Good knowledge of audit assessment and risk management principles and techniques
  • Analytical, organized, detail-oriented and independent
  • Strong verbal and written communication skills, both English and Chinese
  • Ability to establish constructive relationships with other functions, departments, regulators and industry players
  • A good team player who can demonstrate flexible attitude

We offer an attractive remuneration package to the successful candidate.  Please submit your application by clicking “Apply Now” for our processing.

All personal information provided by applicant will be treated in strict confidence and used solely for recruitment purposes.  The personal information will be used strictly in accordance with AIA’s personal data policies, a copy of which will be provided upon request.  It is possible that information about the applicant or the applicant’s application will be shared with AIA and its related companies.  AIA will retain all applications for a period of up to 24 months after which the documents will be destroyed.

Employment TypeFull-time
Career LevelSenior (6-10 years)
Education LevelBachelor
QualificationAIA Professional Accountancy Qualification
LanguageEnglish, Cantonese
AIA Group LimitedInsurance and Reinsurance

AIA Central, 1 Connaught Rd Central, Central

directions_walk13 mins walk from Admiralty Station